1. Report preparation specification
1.1 description of report preparation
This report is the enterprise quality credit report published by Dongying Kehong Chemical Co., Ltd. (hereinafter referred to as "Kehong chemical") in 2018. It is in accordance with the provisions of the notice of Dongying Port Market Supervision Bureau on organizing enterprises to issue 2018 enterprise quality credit report (Donggang jingkaishi fa (2018) No. 18), Prepared in combination with the construction of the company's quality integrity system in 2018. This report is prepared with an objective and fair attitude. The content of the report is true, effective and in line with the actual situation of the enterprise. The content of the report includes the concepts, systems and measures of quality organization management system, product quality responsibility and quality integrity management. It is published regularly to accept the supervision and guidance of the society.
1.2 scope of report organization: Dongying Kehong Chemical Co., Ltd.
1.3 reporting time range: July 2018 to July 2019.
1.4 report release cycle: This report is an annual report.
1.5 report data description: all data in this report are from the actual situation or data of the company.
1.6 access to the report: This report is published in the form of online version and can be obtained on our website.
2. Speeches by senior executives
Take "quality first, customer first, continuous improvement and dedicated service" as the quality policy, resolutely implement the main responsibility of the enterprise for quality, strictly abide by the relevant quality laws and regulations of chemical products, always strictly demand themselves with the internal control standards higher than the national standards, establish and improve the product quality and service traceability system, and earnestly fulfill the main responsibility of the enterprise for quality, Undertake quality damage compensation according to law. In recent years, facing the complex and changeable market competition pattern, our company has comprehensively built a product quality and safety assurance system. In order to ensure the effective operation of the quality integrity system, we have standardized the system, implemented the constraints on the assessment means, guided the quality culture, and improved and sublimated the efforts to improve and actively implement the famous brand strategy, Vigorously create and create a quality integrity work atmosphere and system, constantly strive to improve the service performance of the company's products and effectively serve users. Based on quality and integrity, Kehong chemical will always strive to practice the social responsibility of quality first and honest operation, pay attention to quality management from every link affecting product quality, fully implement the main responsibility of enterprise quality, continue to build fine chemical products, seek benefits from quality, win with quality, and wholeheartedly contribute high quality, safety and Assured products.
3. Company profile
Dongying Kehong Chemical Co., Ltd., established in September 2010, is located in Dongying Port Economic Development Zone, Shandong Province, close to Dongying comprehensive bonded zone; It is the largest alkyl phenol production base and the most competitive spice intermediate manufacturer in China.
The company has a total assets of 200 million yuan, covers an area of 150 mu and has 94 employees. The main project is phase I 13000 T / a alkylphenol unit project, which was completed and put into operation in December 2011. Now it has reached the production standard and has become the largest alkylphenol production base in China. At present, the company has successively developed and built a 3000 t / a 2,4-di-tert-amylphenol plant, a 10000 t / a o (P) tert butyl cyclohexanol plant and a 6000 T / a o (P) tert butyl cyclohexyl acetate plant, which are under trial production. The 20000 t / a ultra-fine antioxidant project was approved by Dongying development and Reform Commission in June 2017, and preliminary design and other preparatory work are under way.
At present, the company's main products are 2,4-di-t-butylphenol, 2,6-di-t-butylphenol and o-t-butylphenol. All products implement and meet the national quality standards. The company has passed ISO9001 quality management system certification. The company will continue to develop new products and optimize product structure to meet the latest needs of customers at home and abroad.
Adhering to the management concept of "innovation, high efficiency, loyalty and return", and taking "prospering the enterprise through science and technology and ambitious exhibition" as its own responsibility, the company has created a pioneering, dedicated, efficient and dedicated management team, realizing production automation, management modernization and market internationalization.
2、 Quality credit report
1. Enterprise quality concept
The quality concept of the enterprise is "quality first, customer first, continuous improvement and dedicated service", and meets the needs of customers with high-quality products. All along, Kehong chemical follows the marketing concept of integrity, friendship, cooperation and win-win, adheres to the business purpose of "quality first, customer first", is committed to providing customers with first-class products and services, and has long-term good cooperative relations with many customers. In the process of quality management system construction, the company regards quality as life, strictly controls product quality, strictly controls the whole process from raw material procurement to production, and improves product quality by means of strengthening process control, process improvement, equipment transformation and renewal. Each link is meticulous. It is the consistent pursuit of the enterprise to produce high-quality products that meet the needs of customers, and never give up the adherence and pursuit of social responsibility, so as to continuously improve the popularity and reputation of the enterprise.
2. Enterprise quality management
2.1 quality management organization
Kehong chemical has established a special quality management department, the quality control department, which is mainly responsible for the company's quality management and service, product supervision and inspection, product monitoring and measurement, product standard approval and filing management, etc. Under the leadership of the general manager and the management representative, the quality control department independently exercises its functions and powers, is specially responsible for the incoming inspection and acceptance of purchased products, the process inspection and test of products and the incoming and outgoing inspection of finished products, keeps quality inspection records, prepares product quality reports, and is directly responsible for product quality from the incoming of raw and auxiliary materials to the inspection of production process, the warehousing inspection of semi-finished products and finished products. The quality control department is directly led by the senior management of the company, and a quality management team is composed of middle-level and employees. The team members perform their respective duties. The senior management formulates quality management policies and objectives, the middle-level pays close attention to implementation, and the employees focus on implementation. In quality management, the company adheres to prevention first, strengthens production control, strictly controls all links affecting product quality and safety such as raw material quality, production process and quality inspection, and keeps them under control, so as to ensure strict control of the production process and ensure safe production. Based on the product implementation standards and customer satisfaction, the company strictly implements the product quality investigation and quality management assessment system, and strictly implements the enterprise post quality specification and quality standard management to ensure that the batch qualification rate of ex factory products is 100% and customer satisfaction is more than 95%.
2.2 quality management system
Quality is the life of the enterprise, and product quality has always been the top priority of the enterprise. In the quality management work, the senior management of the company takes a long-term view and formulates the quality policy and quality objectives suitable for the actual development of the company. The quality policy of "quality first, customer first, continuous improvement and dedicated service" embodies the quality management philosophy of taking customers as the focus and putting customers' needs first. The company passed ISO9001:2008 standard quality system certification in June 2014, and its quality management level is in line with the world. The company has established a set of comprehensive, complete, detailed and strict rules and regulations and quality assurance system documents for quality management and quality assurance. These documents include market research, product development, production management, equipment management, personnel management, quality management, production process management, quality standard management, quality inspection, sales management Customer service management and other links have realized "comprehensive, full staff and whole process" quality management, so that everything can be said with data and all work has rules to follow, which truly reflects the scientization, systematization and standardization of quality management, so as to improve the product quality and water products management of the enterprise.
The company has established a quality education and training management system, formulated an annual training plan and organized its implementation, and has training records for relevant quality education and training. The company has well implemented the laws and regulations on quality, and there is no record of violation of laws and disciplines at present. Each employee of the company bears the quality responsibility. In order to monitor and measure the effective operation of the quality system, the enterprise management department organizes an internal audit and management review every year as planned, and timely formulates corrective measures for the problems found in the audit for improvement. There are no serious nonconformities in previous external audits. While monitoring the effective operation of the quality system, the company has strengthened the supervision and random inspection of the quality of physical products, conducted detailed random inspection of the products ready for delivery every day, and ordered timely rectification within a time limit if any problems are found, so as to ensure the realization of the quality goal of "100% ex factory pass rate of products, customer satisfaction rate ≥ 98% and user complaint rate ≤ 2%".
2.3 quality and safety risk management
In order to further strengthen the company's quality work, effectively control quality accidents and strengthen the emergency disposal and treatment of quality accidents, the company has established control procedures for hazard identification and risk assessment, operating procedures for key control points, management system for safety inspection and hidden danger investigation and rectification, and other systems. The company has original records, product control records Inspection records, rectification records and other relevant records ensure that all production links are well documented, so as to find quality hidden dangers in time. Customer complaints and customer complaints are the biggest risks from the product level. Therefore, on the one hand, the company has always been based on ensuring product quality, strengthening product process and finished product inspection, and improving the sampling proportion to deal with the inspection risks caused by sampling randomness. The company has also formulated the product process monitoring and measurement system to strengthen the process management and monitoring of products. On the other hand, The company stipulates that the after-sales department is specially responsible for collecting customer information and handling it in time.
According to the regulations on product quality accident management of Kehong chemical, always identify the quality risk points in the process of product process design and design construction stage, procurement management, equipment management, human resource management, product production process, product inspection process, product after-sales service and management change, so as to fundamentally eliminate the occurrence of quality risk. The handling and control of the above risks are guaranteed by special systems, in the charge of full-time departments and leaders, with standard operating procedures, rapid and efficient, and effective control. For quality accidents that have occurred, timely organize quality accident investigation, summarize accident lessons, and formulate effective corrective measures for the causes of accidents to prevent the recurrence of similar accidents. Form an accident investigation report, analyze the deep causes of the accident, and organize the implementation of corrective and preventive quality improvement activities.
The company has formulated the management system of major hazard sources to regularly detect, evaluate, supervise and inspect the major hazard sources existing in the company; The emergency preparation and response management procedure has been formulated to specify the requirements for the formulation of emergency plans for potential events and emergencies in products, activities or services, and establish detailed requirements for the management control, training drill and emergency response of emergency preparation plans.
3. Quality integrity management
3.1 quality commitment
The company's quality commitment is to strictly implement the quality policy and achieve the quality objectives, promote the continuous improvement of the quality management system and product quality, and achieve customer satisfaction.
Kehong chemical adheres to the production and operation in accordance with laws and regulations, strictly implements laws and regulations such as product quality law, standardization law, measurement Law and production safety law, and strictly implements product standards to meet customer requirements. According to relevant laws and regulations, perfect quality management system, production responsibility system and safety production management system have been established, which has laid a good foundation for ensuring safety production. At the same time, the enterprise also has strict self-discipline, carries out irregular inspection in accordance with standards, specifications and relevant laws and regulations, finds problems and makes timely improvement. The company determines customers' needs or expectations through market research, contract signing and communication with customers, timely understands the demand change information of market products, services and environment, and timely feeds back to the company. Before or during product sales, the marketing department collects customers' demand information for products through various channels, solicits customers' feedback information on relevant products, introduces the company's products to customers, actively solicits each customer's opinions or suggestions on products and services, collects customers' opinions, complaints and complaints, and gives feedback to the company's senior management, Further improve and improve product quality and service quality.
3.2 operation management
The company has formulated detailed process flow for production. In order to ensure the orderly connection of each process section, the company has determined process documents and operation procedures such as process operation instruction, equipment operation instruction, special process operation instruction and key control point operation instruction. The company has also formulated the process inspection system and established the process inspection system. The company has formulated a strict process management system, strengthened the monitoring and measurement of the production process, and implemented the production plan management system. The production department is responsible for the production and operation of the company, mainly including the release of the company's production plan, the coordination of production and operation, and the production process control of products.
In terms of raw material procurement, the purchased materials are classified and managed, and the procurement acceptance standards for different raw and auxiliary materials are determined. The indicators of incoming raw materials shall comply with the internal control standards for raw materials and products formulated by the technical department of the company. It is determined that each batch of purchased raw materials shall implement the verification system, strictly check the supplier's inspection report, and conduct self inspection or entrusted inspection according to the verification standard when necessary. All raw materials that fail to meet the standard requirements shall not be warehoused. In terms of supplier management, the company has formulated the evaluation system for qualified suppliers, and strictly reviewed and evaluated the relevant qualifications, supply capacity, product quality and household monument of suppliers according to the requirements and procedures of the code. Only after passing the evaluation can they be included in the list of qualified suppliers. In case of quality problems, one bid veto will be implemented.
3.3 marketing management
Pre sales guarantee: the company optimizes qualified suppliers, pays attention to the product quality and user feeling required by users, standardizes product management in system, advocates product quality management in concept, and evaluates product quality management in performance, so as to effectively ensure that users use high-quality, high-performance and high-quality products and services.
After sales guarantee: the company provides users with product quality inspection reports and certificates to ensure that users can use the company's qualified products. The company guarantees that the products leaving the factory are inspected according to national or industrial standards, the production and testing of products have process operation records, and unqualified products will never leave the factory. The company promises to deliver the goods on time in strict accordance with the delivery date required by the contract. For the user's objections about product quality and service, the company guarantees to make handling suggestions within 24 hours after receiving the user's objections. If it needs to be solved on site, ensure to send sales personnel and professional technicians, and do not evacuate until the quality problems are solved and the customers are dissatisfied, and archive the product quality problems and treatment results fed back by the users.
4. Fundamentals of quality management
Kehong chemical has always regarded product quality as the life of the enterprise. The company has established a comprehensive production process monitoring, purchased raw material testing, product delivery inspection and after-sales service mechanism, and has passed ISO9001:2008 quality management system certification. The company controls the quality work in an all-round way from the aspects of enterprise standard management, measurement management, certification management, inspection and testing management, etc.
4.1 standard management
The main products of Ke Hong chemical industry are antioxidants, flavor intermediates and other products. The products are of excellent quality, and all the indicators are in line with national standards or industry standards. Kehong chemical always puts social responsibility and customer interests first. Therefore, we have formulated enterprise executive standards and product quality internal control standards higher than the requirements of national standards or industrial standards. We promise and guarantee that each batch of products delivered by Kehong chemical are qualified. Relying on the scientific, standard and strict quality control system, the quality of each batch of products delivered by Kehong chemical to customers is qualified without any quality accident.
4.2 measurement management
The company regularly formulates a calibration plan with Dongying measurement and testing center every year to check the factory
2018 enterprise quality credit report